Late on Monday, it was reported that hundreds of T-Mobile customers in various parts of the United States had experienced service outages that prevented them from making or receiving phone calls, sending or receiving text messages, or accessing the internet.
There have been allegations of service disruptions in major cities like Chicago, Los Angeles, Las Vegas, Phoenix, New York, and Seattle, despite the wireless provider’s statements that most services are up and running.
At 10 p.m. on Monday, as many as 83,000 people were affected. DownDetector, an outage tracking service situated in the Eastern Time zone that compiles service reports from customers via given data, claims that it is 8:00 p.m. T-Mobile has been silent on the number of customers that have been impacted. In the space of one night, about nine thousand of them disappeared.
User complaints have been submitted from all across the United States, including Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas, and Washington.
Several users on Twitter have expressed frustration that their phones are continuously stuck in “SOS mode,” making any calls other than those of an emergency nature impossible.
T-Mobile tweeted that the company was investigating the issues and working to repair them, but did not provide any other details about the cause or duration of the outages.
President of Technology at T-Vice Mobile Neville Ray tweeted that the company was working “rapidly” to resolve a “3rd party fiber interruption issue” that had been “intermittently affecting certain phone, message, and internet services in various regions.”
Telecom giants T-Mobile and Verizon Wireless both experienced brief outages on Monday night. At its height, Verizon and AT&T both received over 1,200 claims of outages.
Customer service lines for T-Mobile, AT&T, and Verizon all went dead as soon as calls were placed.
